how long am i supposed to stay in the online chat room with the customer service rep after they’ve fixed my problem? obviously they’re real people with real feelings. i’m not about to just “walk away” like my dad did after i batted 0 for 4 in my third little league game in a row. but also i understand that customer service reps talk to about 4,000 people a day, 3,993 of whom are complete fucking idiots. also i assume that, if they talk too much to a customer, they get yelled at by an overweight balding middle-aged white guy with a mustache who constantly smokes a cigar indoors despite it not being the 70’s anymore. so i’m not trying to make that caricature a reality.
the point being that there’s a fine line between being polite and being a nuisance. as someone who works retail, i know this 100%. those people who ask me how my day is going kinda make me smile. those people who ask me how my day is going and actually CARE? they freak me the fuck out. any interaction with a customer that lasts more than 14 seconds is too much of one person. so if you take that interaction and move it to an online customer service chat room, where the average person takes 14 seconds just to notice that the rep typed something? that C/S rep must be stress-eating their hair by the first minute.
when “jack” asked me if there was anything else “he” could help me with, i said no, you’ve been great! thank you for your help! and then i was about to hit that sweet red X of freedom when “jack” starts typing again. i know you’re obligated to talk to me “jack” i’m not offended if you just leave. i would’ve preferred if you left first. please stop typing, i wanna get back to browsing tommy wiseau fan fics.
pete n' tony's internet adventure 